News & Events
Debit Card Fraud Alert
On Monday, September 8, 2014 Home Depot confirmed that their systems had been breached and customer who had used payment card(s) at their U.S. and Canadian stores between April 2014 to September 2014 have potentially been impacted.
United Prairie Bank takes news of these mass card breaches seriously. Here is what United Prairie Bank will be doing to address this situation for our customers:
- Additional monitoring of card transactions for those customers who we are informed may have been affected.
- Direct contact with customers whose cards have suspicious card activity by a United Prairie associate to ensure the transactions are valid.
- Placing orders of new cards for customers on a case-by-case basis if the customer makes a request. We do not currently have plans to automatically re-issue cards at this point.
Our customers who are concerned they may be affected should:
- Closely monitor their account and card purchase activities through eBanking, Mobile Banking or their account statements.
- Be sure to keep their personal and account information private as phishing attempts by those who made the breach could follow. To learn more about your security and phishing, click here.
- Contact your local United Prairie banker immediately or call our card provider right away if you notice any suspicious activity. (24-hour assistance: 1-800-472-3272)
For more information on the Home Depot breach and how it may affect you, visit Home Depot's website.
Debit Card Number Phishing Scam
United Prairie Bank has received reports that several customers have received phone calls claiming that their debit card has been compromised. The customer is prompted to enter their 16-digit debit card number. IMPORTANT! These calls are not legitimate. United Prairie nor its card processing company are contacting customers in this manner. United Prairie will never call a customer and ask for account or debit card number information. It's important to always keep your debit card and account number information private. If you have questions, please contact your local United Prairie Bank office.
Login Security Update
Effective June 9th, 2014, the image and passphrase will no longer be displayed on the password page in United Prairie eBanking or Mobile Banking. eBanking and Mobile Banking users can be assured United Prairie will continue to protect your financial information with a multi-layered security system. These are the three layers of eBanking and Mobile Banking security:
- Identifying a correct User ID and Password is entered.
- The program will check the computer, mobile phone or tablet that is being used to login. If the device isn’t recognized, the user will be prompted to answer a Security Challenge question.
- The program will check geographic indicators. If the user is trying to login from a new location they will be prompted to answer a Security Challenge question.
Contact your local United Prairie office if you have any questions on this update.
As of Monday, April 21, 2014, eBanking and Prairie Cash Management users will have an additional level of security to ensure the sites you are visiting are the United Prairie trusted sites when logging into your accounts. You will be able to easily and reliably validate the site's identity and security by looking for the green website bar (example shown below). This new Extended Validation (EV) certificate triggers web browsers to display a green address bar and our site provider's name (Fiserv, Inc. [US] Identified by thawte).
If you have any questions about how any of these changes may affect you, please contact your local United Prairie Bank branch.
United Prairie Press
United Prairie CFO to Speak at Fiserv Forum
United Prairie Bank Chief Financial Officer, Jeff Weldon, will be a featured speaker at the Fiserv Forum in Las Vegas later this month. Fiserv is one of the world's largest providers of technology solutions to financial institutions. Thousands of community bank executives and management team members from across the country attend this annual event. The Fiserv Forum showcases the latest banking technology and innovations available to the financial services industry.
Mr. Weldon's informational session focuses on utilizing client preferences to build banking products that will increase customer loyalty in utilizing electronic-based payment solutions. United Prairie Bank recently launched a new line of consumer checking accounts. A significant investment of time and technology were made to identify key features and benefits that customers wanted in their checking accounts. "We couldn't be happier with the success of our new product launch. The new account offerings encourage and reward our customers to utilize our existing electronic payment solutions along with our online and mobile offerings that we have been offering for several years," commented Weldon.
With the launch of the new checking products, United Prairie also changed the way they approach their customers and help our bankers identify the best benefits available to meet their financial needs. Weldon was a driving leader in raising the level of training and service delivery of these new products to prepare for the checking product launch. He did this by aligning the customer technology, operational support, sales training and all of its delivery channels with a consistent message.
United Prairie Bank has taken a progressive approach to improving its electronic and mobile service offerings over the past several years and as a result is able to offer customers the latest product innovations to meet and exceed their expectations.
"It wasn't long ago that we would hear from our staff members about needing additional products and services in order to be more competitive," added Weldon. "Following this
investment, we feel like we are proud to take on the role as leaders in technology within the community banking industry. We will continue to look to the future to provide the products and services that our customers want and need."
"Our recent checking product launch and new customer approach really represent the culmination of work over the past 8 years to centralize our backroom functions following the 2006 merger of the United Prairie system of banks. This has allowed our frontline staff to invest more time in themselves and become the financial experts that our customers can rely on," adds United Prairie Bank Chief Executive Officer, Scott D. Bradley.